case study

Centro medico

MacArthur Park, Los Angeles, CA

Exponential growth within 5 months.

“Thank you Optimize for helping us impact the health of our patients! I needed expertise, credibility, and action to support the dental team at Centro Medico—and we got that from the Optimize Practice Alliance team.”

— Andy Piskoulian, CEO, Centro Medico

“I’ve had the opportunity to step up as a leader and expand my potential—as a clinician and as a leader. I greatly appreciate the Optimize team’s support and their process for helping our team improve health in our community.”
~Dr. Krutika Shah, DDS, RDH, Centro Medico

the problem:

Centro Medico is a Federally Qualified Health Center or FQHC. Centro Medico is located in LA, CA, a large population center with a great need for low-cost dental care. CM is Ideally situated both in their market and physical location. CM has 3 dentists and 4 dental assistants.

Centro Medico was looking to expand its scope of service from 14 patients a day to 20 patients a day. To do this the CM team would need to transform its workplace culture, make clinical systems and processes changes and retool its schedule management applications and services.

update:

18 months into the engagement, the Centro Medico team has achieved and surpassed their original patient encounters per provider goal.

the action:

Over the course of 5 months, Optimize Practice Alliance worked with the Centro Medico team and leadership to clarify their vision of what was possible within the current practice. OPA implemented a project management approach to ensure systematic completion of important elements in the practice, in the following areas:

+150%

Increase in patients seen

The team is experiencing success and serving more patients than ever before!

Clinical Excellence Program:

  • Oral Health Assessment Program
  • Fractional Dental Director-Peer Review/Chart Audits
  • Provider Handbook
  • Clinical Guidelines
  • AI Second Opinion
  • Schedule Templates
  • Call Center Resources to Maximize Show Rates and Reactivate Patients

Team and Leadership Culture Optimization:

  • Team Alignment on Office Culture and Clearly-Defined Roles within the Practice
  • Goals for Each Teammate and Team
  • Practice Optimization Process™ (Strategic Vision, Growth Plan, Ops Support, Project Management)