MacArthur Park, Los Angeles, CA
Centro Medico is a Federally Qualified Health Center located in LA, CA, a large population center with a great need for low-cost dental care. Centro Medico is Ideally situated both in their market and physical location and has 3 dentists and 4 dental assistants.
Centro Medico was looking to expand its scope of service from 14 patients a day to 20 patients a day. To do this the Centro Medico team would need to transform its workplace culture, make clinical systems and processes changes and retool its schedule management applications and services.
Over the course of 5 months, Optimize Practice Alliance worked with the Centro Medico team and leadership to clarify their vision of what was possible within the current practice. Optimize implemented a project management approach to ensure systematic completion of important elements in the practice, in the following areas:
Increase in patients seen
18 months into the engagement, the Centro Medico team achieved and surpassed their original patient encounters per provider goal.
“Thank you Optimize for helping us impact the health of our patients! I needed expertise, credibility, and action to support the dental team at Centro Medico—and we got that from the Optimize Practice Alliance team.”
Andy Piskoulian, CEO, Centro Medico
