California, USA
Before partnering with Optimize Practice Alliance, Tri-State Community Health—a Federally Qualified Health Center (FQHC) serving populations all over California—faced several operational hurdles that limited their full potential. Like many community health organizations, Tri-State was operating in a challenging landscape: team communication needed improvement, operational responsibilities were overly concentrated among leadership, and strategic scheduling approaches were underdeveloped.
Additionally, the absence of a Chief Operating Officer for six months created continuity gaps that impacted daily decision-making and long-term planning. Recruiting and retaining providers, particularly in rural locations such as Needles, remained an ongoing challenge. Tri-State’s team was committed, but without a strategic plan based on an optimization process and clearly defined structure, resources weren’t being leveraged to their fullest—and the entire organization felt the pressure.
Optimization Process and Solutions
Tri-State engaged Optimize Practice Alliance to implement the Practice Optimization Process™, a comprehensive approach tailored to improve performance, alignment, and patient outcomes.
Through the Practice Optimization Process™, Optimize Practice Alliance created a fully customized roadmap to elevate Tri-State’s operations to assist them in removing the obstacles to an optimized process for operations.
This included a strategic plan for:
This structured yet flexible system allowed Tri-State to operate with greater clarity, autonomy, and confidence—especially in rural service areas where retention and consistency are critical.
