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case study

Wincrest Orthodontics

Plano, TX USA

From Influence to Impact — How Wincrest Orthodontics 7x’d Their Starts with Bizzy and Practice Optimization Process™

"Once I started applying the same principles I used to create my own success online to Wincrest, we saw an immediate gain of more attention online organically and more leads."

— Dr. Ben Winters, Founder, Owner of Wincrest Orthodontics

"The team didn’t just start answering the phones better — they started owning the entire conversion experience."
~Dr. Winters aka the Bentist

the problem:

Big Influence, Low Lead Conversion 

Dr. Ben Winters, known to millions as The Bentist, had already cracked the code of social media fame. With a massive following across TikTok and Instagram, his reach was undeniable. But his orthodontic practice in Plano, TX — Wincrest Orthodontics — wasn’t seeing the same kind of traction. 

Despite spending money on paid advertising, the practice was generating fewer leads than expected. The leads they were getting? Not converting. Dr. Winters knew something was off. How could someone with so much online visibility struggle to turn that into real practice growth? 

 

the action:

From Social Fame to Local Flow 

To turn things around, Dr. Winters did what any smart entrepreneur would do — he applied what he already knew from building his brand to help market his practice. 

He got strategic. He took the principles from Bizzy — his social media course he built specifically for dental entrepreneurs and began applying them directly to Wincrest’s content strategy. He created intentional, local-facing content that connected directly with his ideal patients. He paired this with modest paid ad spend to amplify visibility. 

Almost immediately, lead flow began to rise. But there was still a breakdown. His team wasn’t consistently converting those leads into starts. That’s when Wincrest plugged into Optimize Practice Alliance. 

The Solution:

Optimizing the Engine Behind the Leads 

Working with Optimize, Dr. Winters implemented the Practice Optimization Process™, aligning every part of the internal patient journey. 

We helped Wincrest: 

  • Rebuild the call center process to improve speed to lead and lead nurturing as well as lead engagement 
  • Coach the Treatment Coordinator on combining their orthodontic expertise with improved conversions 
  • Implemented an incentive program so the team could stay aligned with the practice’s goals 
  • Train the front desk and admin team to support a seamless, engaging patient experience 

20% increase

over 2024

The transformation has been nothing short of game changing. 

RESULT:

7x Growth, 20% Organic Lead Surge, and More Starts Than Ever

  • More treatment starts in Q1 of 2025 than in all of 2023
  • Two-thirds more starts than the same period in 2024
  • A 7x increase in total starts overall
  • A 20% increase in organic leads from August 2024 to March 2025

Optimize Practice Alliance is a full-service consulting and dental partnership organization with the sole purpose of helping dentists like you and their teams clarify and then execute their own specific meaningful vision for growing and scaling, building or joining a platform, or securing investment.

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