Sacramento, CA
"Our partnership with Health Bridge and Optimize has reshaped how we operate and serve our patients. Optimize's scheduling template and operational guidance drove a 43% increase in encounters, and OroMed now enables 12 assessments per provider per day at every location — meaningfully expanding access to preventive care in our community."
Tatiana Bak, CEO, Elica Health Centers
Elica Health Centers, a Federally Qualified Health Center operating dental programs at eight locations across the Sacramento region, was navigating significant 2025 staffing headwinds — 48% dental provider turnover and an estimated $1.9 million in revenue lost to staffing shortages — yet still delivering record-high patient encounter volumes. The mission was intact. The operational system around it was not.
Elica had a standardized schedule template across all eight locations, but standardized is not the same as optimized. Slot durations capped daily capacity below what the provider day could actually support, and performance data, though it existed, wasn’t accessible or structured for weekly decision-making. The office managers closest to the schedule had no consistent view of how their locations were performing, and without visibility, there could be no accountability
Elica engaged Optimize Practice Alliance to address two interconnected priorities: rebuild the schedule template to unlock capacity, and build a KPI scorecard to put performance data in the hands of the office managers closest to the schedule.
Optimize recalibrated slot durations to add four available slots per provider per day without extending the workday, validated the model through a controlled pilot, and rolled out the new template across all eight locations on March 2, 2026. In parallel, Optimize built a dental-specific KPI scorecard, trained office managers to own the weekly data entry, and established a recurring operations cadence with office managers, the regional manager, and clinical leadership.
Optimize delivered two interlocking solutions, each necessary, neither sufficient on its own. The rebuilt template created scheduling capacity that didn’t exist before, increasing available slots from 17 to 21 per provider per day, a 24% increase, without changing the length of the workday. The KPI scorecard created performance visibility that didn’t exist before, surfacing Elica’s data in a clear, actionable format for the people closest to the schedule. The weekly operations cadence is the mechanism that connects the two, ensuring the template is used as designed, the scorecard is read and acted upon, and issues are surfaced before they become patterns.
The cadence also surfaced two workforce wins that compounded the scheduling work: Optimize helped eliminate a screening step slowing the DA/RDA hiring pipeline, and supported the approval of an organization-wide compensation increase to improve retention amid 48% provider turnover.
Rebuilt schedule template adding 4 available slots per provider per day
